Applies general knowledge of business developed through education or past experience.

Requires conceptual knowledge of theories, practices, and procedures within a job discipline/domain.

Performs routine assignments using existing procedures.

Receives instruction, guidance and direction from more senior level roles.

Entry level to a professional career progression.

Has limited impact on own work Team; works within standardised procedures and practices to achieve objectives and meet deadlines.

Exchanges straightforward information, asks questions and checks for understanding.

Requires conceptual knowledge of theories, practices and procedures within a job discipline/domain.

Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments.

Understands key business drivers; uses this understanding to accomplish own work

Requires working knowledge and experience in own job discipline/domain and broadens capabilities

Continues to build knowledge of the company, processes and customers

Performs a range of assignments related to job discipline/domain

Uses prescribed guidelines or policies in analysing situations

Receives a moderate level of guidance and direction

Impacts quality of own work and the work of others on the Team; works within guidelines and policies

Explains complex information to others in straightforward situations

Requires expanded conceptual knowledge in own job discipline/domain and broadens capabilities

Provides informal guidance to new team members

Solves problems in straightforward situations; analyses possible solutions using technical experience and judgment and precedents

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Requires in-depth conceptual and practical knowledge in own job discipline/domain and basic knowledge of related job disciplines/domains

Solves complex problems (within own discipline / domain)

Works independently, receives minimal guidance

Has accountability for on-going activities or objectives

Acts as a resource for colleagues with less experience

Impacts and delivers value across a range of customer, operational, project or service activities within own Team and other related Teams; works within broad guidelines and policies

Explains difficult or sensitive information to various levels; works to build consensus

Requires in-depth conceptual and practical knowledge in own job discipline/domain and knowledge of related job disciplines/domains

Acts as a resource for colleagues with less experience; may lead small initiatives/workstreams with manageable risks and resource requirements

Solves complex problems; 
takes a new perspective 
on existing solutions; exercises judgment based on the analysis of multiple sources of information or data

Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Requires specialised depth and/or breadth of expertise in own job discipline/domain or field

Leads others to solve complex problems (within own domain)

Works independently, with guidance in only the most complex situations

May lead functional teams or initiatives/workstreams

Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Communicates difficult concepts and negotiates with others to adopt a different point of view

May lead functional teams or initiatives/workstreams with moderate resource requirements, risk, and/or complexity

May provide coaching and mentoring to individuals within the team

Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions

Anticipates business and regulatory issues; recommends product, process or service improvements

Recognised as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline/domain and broad knowledge of other job disciplines within the organisation function

Solves unique problems that have a broad impact on the business

Contributes to the development of organisation functional strategy

Progression to this Level is typically restricted on the basis of business requirements

Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view

Regarded as the technical expert in their job discipline/domain within the organisation

Requires in-depth and/or breadth of expertise in own job discipline/domain and broad knowledge of other job disciplines within the organisation function

Leads initiatives/workstreams with notable risk and complexity; develops the strategy for execution

May serve as coach or mentor within own discipline or organisation function

Solves unique problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

Influences internal/external business and/or regulatory issues that have an impact on the business.

Recognised as an externalthought leader within a strategic organisation Function orjob discipline/domain and requires broad and comprehensive expertise in leading-edge theories,techniques and/ or technologies within own field.

Proactively identifies and solves problems that impact themanagement and direction of the business.

May participate in the development of the product or business strategy.

Progression to this Level is typically restricted on the basis
of individual capabilities and business requirements.

Impacts business direction through the development of innovative services or products.

Negotiates with seniormanagement, customers, regulatorsor vendors to influence decisions.

Recognised as “guru”or external expert in a job discipline/domain.

Requires broad andcomprehensive expertise in leading-edge theories, techniques and/or technologies within own field.

Leadshighly visible multidisciplinary project Teams or initiatives/workstreams; provides thought leadership.

Identifies and solves the most complex problems; usesground-breaking methods to think beyond existing solutions.

Professional

P1

P2

P3

General Profile

Job Functional Knowledge

Business Acumen

Leadership

Problem Solving

Impact

Inter-personal Skills